Frequently Asked Questions

We have tried to compile all of the frequently asked questions we receive my email. So rather than you email and wait for a reply, we hope that you can get the information here. If there is something we have forgotten, email us and we can respond as soon as we can.

Click on the link below to take you to the relevant section:

Cancellations
Check In and Out
Cots
Early Breakfast
Kit Transfer
Laundry
Late Arrivals
Parking
Pets
Payments
Smoking
Washing

Cancellations

All reservations are made on the basis of seven days minimum notice of cancellation or curtailment in accordance with our terms and conditions. Should you wish to cancel a room, we ask that you contact us as soon as possible so that we are able to re-let the room.

Check In and Out

We ask for guests to check into their rooms from 4:00pm on the day of arrival. Early check-in from 2:00pm is available with us direct by arrangement and for a surcharge of £5.00 per rooms with booking agents such as Booking.com and Agoda. We do cater for late arrivals, however, this is strictly by arrangement only. If you think you will be later than 9:00pm, please telephone us in advance and we will make sure someone is here when you arrive. Guests are required to check out of their rooms before 10:00am on  the morning of departure. An extra hour for last minute shopping or a later breakfast is available for £5.00 per room.

Cot

We have a cot that we are able to provide to guests. We do ask that guests provide their own bedding for its use. If you require the cot, please reserve it when you place your reservation as we only have one available.

Early Breakfast

We serve breakfast between 8.30am to 10.30am every morning. We are unable to provide guests with an early morning cooked breakfast prior to these times. However, do ask as we can cater for a small breakfast tray consisting of cereal, fruit, cereal bar and juice on a breakfast tray the evening before.

Kit Transfer

Guests who are walking the Southwest Coastal path can use a Cornish company Luggage Transfers Southwest. Prices start from £15.00 for transfer of two bags within the local area per party. This service can be arranged direct by calling 0800 0437927 or international callers can telephone 01326 550721.

Laundry and Washing

The Riverside has no facilities for providing a laundry service to guest’s personal items. However, Tintagel, the next village has a laundrette offering washing, drying and ironing facilities at good rates. Ask for more details.

Parking

In Boscastle, all local residents and visitors are restricted to using the large pay and display car park opposite the Cobweb Inn, only 50 meters from the property. This car park charges daily from 10:00am to 5:00pm. After this time, the car park is free. There are plenty of spaces and even an overflow section which does get busy during peak periods in the summer months but does empty out towards the end of the afternoon. Payment can be made at the pay and display machines or by using the online and mobile telephone app Phone&Pay. For more information, please see Cornwall Council’s car park information.

For your information, JustPark is a parking app, website and phone service that allows you to pay for parking in the majority of Cornwall Council car parks. It offers convenience and flexibility, enabling you to make stress free parking payments. There is no need to find coins to use in the machines and you can top up your parking (subject to the maximum stay allowed) without having to return to the car park. Registering is very quick and simple, you only need to do it once and your details will be kept. Paying after that could not be simpler. You can register online or download the apps for iPhones or Android smartphones. The location code of the pay and display in Boscastle is ‘8224 – Cobweb’.

Pets

The Riverside is unable to accommodate pets on the premises. However, we do recommend ‘Collans Cross Kennels’ (Telephone 01840 213410) based in five miles away in Camelford.

Payments

Credit or debit card details are taken as security against your reservation when booking by telephone or online. We accept all major credit and debit cards with the exception of American Express. On departure, guests are asked to settled their account personally with either a valid debit/credit card or cash.

Smokefree Policy

It is the policy of The Riverside that all our premises is smoke-free and that all our guests and employees have the right to enjoy a smoke-free environment. Smoking is permitted in the garden area to the rear of the property during opening hours.