Terms and Conditions

Terms and conditions of booking

All accommodation is offered subject to availability at time of receipt of payment details at the tariffs applicable and shown in your confirmation. Please note that booking direct with us and booking with an agent, such as booking.com, have different key terms as outlined below. If you have made your booking with an agent, please refer to your agent for the terms and conditions of your booking.

CANCELLATION: Cancellations or curtailment made in excess of 7 days (14 days with a booking agent) prior to the arrival day will not incur any further charges other than your initial deposit paid. Cancellations or curtailment made within 7 days (14 days with a booking agent), or non-arrival, will result in a full charge of the room(s) and additional items. Cancellations can only be accepted in advance of this deadline by post in the form of recorded delivery or contacting Reception by email [reception@riversideboscastle.co.uk] and obtaining a cancellation reference reply acknowledging your cancellation. Should a reservation need to be cancelled due to external factors (e.g. cancelled flights, delayed trains, illness), we advise customers to consult their travel insurance for reimbursement of any cancellation fees.

ARRIVAL: Arrival is post 16:00 until 21:00 and rooms must be vacated by 10:00 on day of departure unless otherwise agreed by opting for additional services of late or early services.

GROUP BOOKINGS 3+ ROOMS: For group bookings of three or more rooms, we may require a non-refundable and non-transferable deposit payment of up to 50% of the total price of accommodation at the time of making your booking. Arrangements will be made for the deposit after your initial booking by payment link which must be completed within 24 hours of booking.

OVERDUE ACCOUNTS: Any accounts outstanding beyond 7 days of departure will be referred to Daniels Silverman Limited and will be subject to a surcharge of 15% plus VAT to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

We reserve the right to amend, curtail or terminate any contract should the conduct of any person who is party to that contract cause any detriment to the well-being of other guests or the staff.

We reserve the right to charge for any damages and losses that occur during the stay; for example, red wine spillages, food grease stains on bedding or not returning your allocated key.

The Riverside has the right to change or withdraw special offers at any time. All special offers are subject to availability and fair usage. Additional terms and conditions for individual offers can be found on our website https://www.riversideboscastle.co.uk/terms-and-conditions.

Special offers

Third party website and offers

There are a vast amount of search engines, travel websites and regional tourist sites that collect tariff information, special offers and literature from our website. We update our website regularly to ensure that we are communicating the correct information at the time of print. As third party websites are unable to syncronise with ours, we cannot be held responsible for any mis-information that may be collected from any third party site. Should you want to query anything you see prior to your arrival, our reception desk can be contacted on 01840 250216.

Exclusive voucher for your guests

As part of our offering to local hospitality businesses in the area, we offer 10% off vouchers at certain points through the year. These vouchers can be redeemed against food items in the evening restaurant on the season menu’s starter, main and dessert course selection. Other items, for instance, children’s menu or nibbles and items from the special board are not included for discount. One voucher is for a maximum table occupancy of 4 before the expiry date shown on the voucher. If in doubt, please check with a member of staff before placing an order.